NexAnswer LLC Privacy Policy
Privacy Policy
Nexanswer LLC (“Nexanswer,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit Nexanswer LLC at go.nexanswer.com, use our software services, communicate with us, or interact with our platform.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Email address
Phone number
Mailing address
Business name
Billing information
Appointment details
Account & Platform Information
Login details
User preferences
Form submissions
CRM contact records
Communications history
Calendar booking data
Technical Information
IP address
Browser type
Device information
Usage logs
Date/time access records
How We Collect Information
We collect information in the following ways:
When you complete forms on our website
When you contact us by phone, SMS, or email
When you schedule appointments through our calendar tools
When you create or manage an account
When you interact with our communications systems
When you voluntarily provide information to us
How We Use Information
We use collected information to:
Provide and manage our SaaS services
Respond to inquiries and support requests
Schedule and manage appointments
Deliver account notifications
Send service-related communications
Improve platform functionality
Maintain records and compliance obligations
Protect against fraud, abuse, or unauthorized access
SMS & Communications
If you choose to opt in to receive SMS communications from Nexanswer LLC, you may receive text messages such as:
Appointment confirmations and reminders
Account notifications
Service updates
Customer support messages
Requested follow-up communications
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt in by submitting a web form, requesting communication directly, scheduling an appointment, or otherwise providing express consent.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at [email protected] or +1 312-478-3196.
Consent to receive SMS messages is not a condition of purchase.
We do not sell, rent, or use SMS consent information for promotional transfer purposes.
We do not share SMS consent with affiliates or third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
Data Sharing Policy
We may use trusted service providers that help us operate our platform, process communications, host systems, or provide customer support. These providers may only access information as necessary to perform services on our behalf and under confidentiality obligations.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, or shared for marketing or promotional purposes.
Lead data is never sold.
Lead data is never provided to outside organizations for promotional use.
SMS opt-in data and consent are protected and are not disclosed for advertising use.
Cookies & Tracking Technologies
At this time, Nexanswer LLC does not intentionally use cookies, advertising pixels, or behavioral tracking technologies for marketing purposes. Standard technical logs necessary for website performance and security may still be generated by hosting infrastructure.
Data Security Practices
We use commercially reasonable safeguards to protect information, including:
Secure account access controls
Encrypted data transmission where applicable
Restricted administrative access
Platform monitoring
Routine software and system protections
While no system is guaranteed to be 100% secure, we take reasonable steps to protect your information.
Data Retention
We retain information only as long as necessary to:
Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
When data is no longer required, we take reasonable steps to delete or anonymize it.
Third-Party Services
GoHighLevel is our primary data processor and service platform. GoHighLevel may store and process:
Contact records
Forms and submissions
Conversations
Email communications
Calendar bookings
Workflow automations
Customer relationship data
GoHighLevel acts as a platform provider used to deliver our services and communications.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to your information
Request corrections
Request deletion where applicable
Withdraw consent for communications
Request updates to contact preferences
To exercise these rights, contact [email protected].
Opt-Out Instructions
You may unsubscribe from email communications at any time by using the unsubscribe link in the message.
For SMS communications:
Reply STOP to opt out
Reply HELP for assistance
You may also contact us directly to update communication preferences.
Children’s Information
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If such information is identified, we will take reasonable steps to remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or service changes. Updated versions will be posted on our website with a revised effective date.
Contact Information
Nexanswer LLC
3847 N Octavia Ave
Chicago, Illinois 60634
United States
Email: [email protected]
Phone: +1 312-478-3196
Website: go.nexanswer.com